Terms and Conditions

§ 1 Scope of Application and Provider

(1) These General Terms and Conditions apply to all orders you place with Rollgut®, owner Thomas Sommer (hereinafter referred to as the "Seller" or "we").

(2) The range of goods offered in our webshop is directed exclusively at buyers who have reached the age of 18.

(3) We do not recognize any deviating terms and conditions of the customer unless we have expressly agreed to their validity in writing.

§ 2 Conclusion of Contract

(1) The presentation of goods in our webshop does not constitute a legally binding contract offer, but rather a non-binding online catalog.

(2) By clicking the button "Zahlungspflichtig bestellen" (Order with obligation to pay), you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is generated immediately after sending via an automated e-mail. This order confirmation does not yet constitute acceptance of the contract.

(3) We can accept your order by sending a separate order confirmation by e-mail or by delivering the goods within 2 days.

(4) The contract text is not stored by us after the conclusion of the contract and is no longer accessible to the customer. The language available for the conclusion of the contract is German.

§ 3 Prices and Payment Terms

(1) All stated prices are total prices including statutory value-added tax (VAT) plus shipping costs.

(2) The shipping costs will be clearly communicated to you during the ordering process.

(3) Payment can be made optionally by advance payment (bank transfer), Klarna, SumUp, or credit card. The available payment methods are displayed in the webshop.

(4) If the customer is in default of payment, we are entitled to charge a flat-rate dunning fee of EUR 5.00 for each reminder issued after the default has occurred. The customer is permitted to prove that we have incurred no damage or a significantly lower damage. If a judicial dunning procedure is initiated or a collection agency is commissioned, further statutory costs and fees will apply, which are to be borne by the customer.

§ 4 Delivery and Shipping Terms

(1) Delivery will be made to the delivery address specified by you.

(2) The delivery time results from the respective article description in the webshop. Since these are handcrafted products, the maximum delivery period specified directly on the product is decisive.

(3) If the delivery of the goods fails through your fault despite three delivery attempts, we may withdraw from the contract. Any payments made will be refunded to you without delay.

§ 5 Retention of Title

The goods remain our property until full payment has been made.

§ 6 Warranty (Liability for Defects)

(1) The statutory warranty rights apply.

(2) Wood is a natural product. Unless explicitly stated otherwise for the respective article, the product photographs displayed in the webshop serve only as exemplary samples for the delivered goods. Every manufactured piece is unique. Naturally, we always ensure the highest material quality and make certain that the wood used closely resembles the depicted photos in its texture, grain, and coloring. However, natural, customary deviations of the delivered goods from the photographs are unavoidable and do not constitute a defect.

§ 7 Right of Withdrawal

(1) You have the right to withdraw from this contract within fourteen days without giving any reason. The complete cancellation policy as well as the model withdrawal form can be found on a separate page in our webshop.

(2) Exclusion of the right of withdrawal: According to Section 312g (2) No. 1 of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g., irreversibly personalized goods, engravings, custom-made products). A return or (partial) refund of such goods is legally excluded and takes place, if at all, only after prior, individual agreement as a purely voluntary gesture of goodwill by the Seller.

§ 8 Liability

(1) We are liable without limitation for damages resulting from injury to life, body, or health which are based on an intentional or negligent breach of duty by us.

(2) In the event of a breach of material contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations), we shall also be liable for slight negligence, but limited in amount to the foreseeable damages typical for the contract at the time of its conclusion.

(3) Otherwise, liability is excluded.

(4) Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

§ 9 Dispute Resolution and Final Provisions

(1) German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

(3) Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.